Refund policy
Last Updated: September 6, 2026
This Return & Refund Policy explains the return period, eligibility requirements, return procedures, refunds, replacements, and return shipping responsibilities for purchases made through www.subict.com.
For additional information, please review our Shipping Policy and Payment Policy.
1. Return Window
Returns may be requested within 30 days after the delivery date.
This 30-day return period applies to eligible returns, including customer remorse returns such as ordering the wrong item, selecting the wrong size or color, changing your mind, or no longer wanting the item.
Return requests must be submitted within the 30-day return period.
2. Return Eligibility
To qualify for a return, an item must:
- Be unused and unworn
- Be in the same condition as received
- Be returned with the original packaging and tags
- Be accompanied by proof of purchase or order information
Non-Returnable Items
The following items are not eligible for return:
- Items clearly identified as Final Sale or non-returnable on the product page before purchase
- Custom-made or personalized products
- Items that have been worn, washed, used, altered, or damaged after delivery
- Items returned without the original packaging or tags
3. How to Start a Return
To request a return, please contact hello@subict.com with:
- Your order number
- The item you wish to return
- The reason for the return request
Our customer support team reviews return requests within 1–2 business days.
If the return meets the eligibility requirements, we will provide return authorization instructions, including the designated return address.
Please do not return an item before receiving return authorization instructions.
The designated return address will be provided with the return authorization instructions. Please send the return only to the address provided by our customer support team.
4. Customer Remorse Returns
Customer remorse returns include returns resulting from customer preference, such as:
- Ordering the wrong item
- Selecting the wrong size or color
- Changing your mind
- No longer wanting the item
For customer remorse returns, the customer is responsible for the cost of shipping the item back to the designated return address.
Subict provides Free Standard Shipping on orders shipped within the United States. Customers are not charged an original standard shipping fee for these orders.
Subict does not charge restocking fees for eligible returns.
We recommend using a trackable shipping service for customer remorse returns. The customer is responsible for the return package until it is delivered to the designated return address.
5. Defective, Damaged, or Incorrect Items
Please inspect your order promptly after delivery.
If an item arrives damaged, defective, or incorrect, please contact hello@subict.com within 7 business days after delivery so we can review the condition of the item and resolve the issue.
Please include:
- Your order number
- A description of the issue
- Clear photographs showing the item and the issue
- Photographs of the packaging when the packaging is relevant to the issue
Once the issue has been reviewed and confirmed, Subict will provide a replacement or a refund to the original payment method.
If a return is required for a confirmed damaged, defective, or incorrect item, Subict will provide return instructions and cover the return shipping cost.
The 7-business-day reporting period in this section applies specifically to items that arrive damaged, defective, or incorrect and is separate from the 30-day return period described in Section 1.
6. Refunds
Returned items are inspected after they are delivered to the designated return address.
If the returned item meets the requirements of this Return & Refund Policy, Subict will issue the refund to the original payment method within 3–7 business days after the returned item has been inspected and approved.
After Subict issues the refund, the time required for the refunded amount to appear in your account is determined by your bank, card issuer, or payment provider.
Returned items that do not meet the eligibility requirements listed in Section 2 are not eligible for a refund.
If information required to process your return or refund is missing, our customer support team will contact you using the contact information associated with the order.
7. Late or Missing Refunds
If Subict has confirmed that a refund was issued but the refunded amount has not appeared in your account, please:
- Check the original payment account used for the order.
- Contact your bank, card issuer, or payment provider to confirm the processing status.
- Contact Subict if the refund is still not visible after your financial institution has completed its processing period.
For further assistance, please contact hello@subict.com and include your order number.
8. Exchanges and Replacements
Direct exchanges are not available.
For customer remorse returns, eligible items can be returned in accordance with this Return & Refund Policy.
Once the return has been received and processed, a new order can be placed for the preferred item.
If an item is confirmed to be damaged, defective, or incorrect upon delivery, Subict will provide a replacement or a refund to the original payment method.
If a replacement is unavailable, a refund will be issued to the original payment method.
9. Contact Information
Store Name
Subict
Business Address
103 Sunburst Ct
Butler, PA 16001
United States
Phone
+1 724-270-1431
Support Hours
Monday – Friday: 9:00 AM – 6:00 PM ET
Saturday, Sunday, and U.S. Public Holidays: Closed
We aim to respond to customer inquiries within 1–2 business days.
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